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The roles of
managers differ in many cases, as they may have
different responsibilities in an organization.
Managers are the heads of organizations and departments
within organizations, and are responsible for
proper functioning of their areas.
Managers are in charge of leading their teams
from the front and ensuring the smooth running
of an organization, and so, for this they have
to do their utmost to ensure it. Though most people
might have the impression that being in the position
of a manager might mean that it is a kind of position
that demands dictatorship. This is because this
position demands a person to be in charge of situation.
An example of this is the importance of managers
to ensure that customers are satisfied with services
provided by an organization.
It has been said that customers have been largely
dissatisfied every time new front desk employees
replace the older and more experienced ones. “Employee
retention is the key to customer retention, and
customer retention can quickly offset higher salaries
and other incentives designed to keep employees
from leaving” (Asher, 1989). Of course,
the approaches to this issue are greatly dependent
on a managers individual approach. In this regard,
it must be asserted that decision making is a
process in which they make use of common sense
notions and come to decisions through careful
reasoning, the extent of which is directly dependent
on the complexity of a dilemma.
The manner in which an organization functions
directly depends on the way that it is managed.
There are various approaches involved in managing
businesses in contemporary times. Considering
the influence of globalization, there are many
things that individuals have to keep in mind.
This is because depending upon where an organization
has been located and the type of people who are
on the staff, an organization develops a culture
of its own. Also, it needs to be greatly considered
that inter-nation socio-cultural, economic and
technological forces impact the way that managers
act. This is particularly focused upon when there
are crises in the markets that have been triggered
by political turn-arounds. However, in regular
day-to-day business life, business strategy implemented
in a particular market determines the success
that an organization would have. In a highly competitive
world, business strategy is vital to success and
as demonstrated by some individuals an ordinary
business can be converted into a massive chain
of outlets on an international scale. Coming into
play with this are legal-political influences
as well, as these determine the actions that managers
may conduct.
Business leadership in the light of globalization
today is a field that requires the best of skill
in managing business practices. Indeed, leading
a business is a responsible job, and in this highly
competitive and globalized world quality leadership
in an organization is of great importance. Considering
managers running organizations, it must be asserted
that their decisions are ones that are largely
influenced by their own thoughts about themselves,
their experiences, their organizations, their
employees, etc. in addition to the external forces.
Managing businesses today is a sensitive process
that defines whether or not a business will be
successful. Business Leadership today is a science
that requires the best of skills that one should
be equipped with to survive in places like the
international market or as top producers in a
single country.
Competition is tough nowadays since there are
many who are aware of all the tricks in managing
business. With certain businesses emerging as
the leaders in the market they also have to prove
themselves and remain there. Becoming number one
is easier than remaining number one. This is because
of the fact that there will be other businesses
that will mimic similar strategies in order to
reach where any other has.
Indeed, strategies might be directly dependent
on the decisions taken to implement them. In the
light of decisions being made by an individual
it may be said that there must have been factors
that influenced an individual who took such decisions.
This can be said because of the fact that “world
views, mores, taboos, and sanctions are among
the social influences that shape and guide our
behavior” (Harvey, 1998).
Managing workforce diversity effectively through
strategies aids in increasing an organizations
output and this is because these strategies are
ones that curtail illnesses of diverse workforces,
thereby favoring greater working conditions (Russell
& Midge Wilson, 1996).
Depending upon where an organization has been
located and the type of people who are on the
staff, an organization develops a culture of its
own. The type of management involved also influences
the culture to a great extent. These two factors
are similar to sociological perspectives of the
society and the ruling bodies. Finally, it must
be asserted that for the smooth running of the
organization, a manager needs to be aware of the
various cultures that its employees belong to.
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